New Customers

Welcome to the LUB service area. In order to establish a new account, LUB Rules and Regulations require all new applicants to provide the following:

  • Completed Application for Utility Service (You may bring the completed Residential or Commercial application with you).
  • Two forms of identification (One must be a photo ID and the other can be Social Security Card, Voter Registration Card, bank statement, payment stub, W2 or other tax form.)
  • A copy of your current lease or rental agreement if applicable.

Customer Service then uses Online Utility Exchange to determine the applicant’s credit risk and applicable deposit amount required. The standard deposit amounts are:

Residential

Minimum Credit Risk No Deposit
Medium Credit Risk $125
High Credit Risk $250
Residential Application
A connection fee of $30 must also be collected before service can be established.

Commercial & Industrial – approximately 2 months billing
Commercial and Industrial Application
A connection fee of $30 must also be collected before service can be established.

LUB Customer Service Policy Standards Updated 9-29-2015
LUB Electrical Service Rules and Regulations Updated 04-30-2016